Returns & Exchanges

• How do I make a domestic return?

To start, simply go to your account panel from here and you will see the return it buttons at your order history board and once you clicked on one of them you will able to  start your refund progress.

Please note:
You have 30 days from the date your order was delivered to start a return. only unused items will be eligible for return or exchange.

 

• What is the status of my return and refund?

To check on the status of your return and refund, please find your return tracking number. This tracking number is available in your return confirmation email.
Your refund will be processed once the package has been checked in by the warehouse staff.

 

• When will my refund appear?

please allow 1 to 3 business days from the time your return is delivered to our warehouse for us to process a return. Please note that once we refund your original form of payment, this credit may take up to 7 business days to appear on your bank statement, depending on the bank.

 

• How long does the exchange/return process take?

If everything runs like clockwork, the entire process takes right around two weeks.

Since requesting an exchange/return and obtaining return postage is a self-service system, you can complete this step as quickly as you like. Just contact with us to begin the process.

Once you send an item back, it will reach us typically within 3-7 business days, if sent within the domestic US. Up to 7 business days are required for us to process an exchange/return once receiving your item(s).

If you’re returning an item, your refund will be processed once the return has been delivered is checked back into our warehouse. Typically, this process takes a 3 to 5 business days from the time you place your return in the mail. If you’ve sent back a return and still have not received a refund within 10 business days, please let us know

If you're exchanging an item, as soon as you complete your exchange request and obtain your return shipping label, you'll receive an order confirmation for your new replacement order. That order will ship within 1-2 business days. You won't have to wait until we receive your return for your exchange to ship out!

Please note: only unused items will be eligible for return or exchange.