- How do you ship international orders?
We ship anywhere outside the domestic US using either FedEx, UPS, or DHL. We cannot guarantee delivery time as it depends on how efficient your country’s customs agents are. All international packages are trackable once they are scanned in by the carrier.
Please note that transit rates are contingent upon distance and the weight of your shipped item(s). Rates are not inclusive of taxes or duties and EC Car Parts does not pay for any duties or local/country-specific import taxes that may be owed for international orders. Additionally, any international shipment may be subject to customs delays.
- How much does international shipping cost?
We calculate shipping rates based on weight and transit distance. Prices include shipping costs but are exclusive of taxes, duties, and customs fees. These latter incurred fees are the customer's responsibility, and customs duties may apply."
- How much will I pay in import taxes?
You are responsible for any customs duties and taxes associated with your order. We are not able to determine import taxes, as they depend on a number of factors including but not limited to the country of shipping destination and product price.
- How Do I Change My Default Address?
You can edit or add new adresses basically here.
- Where Is My Order?
If you want to check on the status of your order, you can find a link to your tracking info within your order confirmation email or your shipping confirmation email. Clicking “Track Order” from your email will take you to your order confirmation page where you’ll see your tracking number and the current status of your order: confirmed, shipped, out for delivery, or delivered. You can also click on your tracking number for more specific information about your order from the shipping carrier.
You can also view your order tracking information by clicking chat icon that stays bottom right at every screen and click "Track my order".
